FAQ

A digital download. All of our products are digital, so nothing is shipped to you. Each product page lists what is included, the file formats and any software requirements, so please check it before you order.

After your payment is successful, use the download link provided for your order. If a product includes a ZIP archive, extract (unzip) it before opening the files inside. See How downloads work.

First check your spam or junk folder. If it is still missing, contact us with your order number and product name. Please don't buy the same product again to fix a download problem.

Keep your order email, and save a copy of the files to your device as soon as you download them.

Formats vary by product, and the product description is your guide. Open PDF files in a PDF reader. A product includes Word, Excel, Canva, Google-hosted or other editable files only when its description says so. Third-party software, accounts and subscriptions are not included unless stated.

Printable pages are designed to be completed by hand. A printable PDF is not an editable template or fillable form unless the product page specifically says so. If you import a file into another app, fonts, layout, page breaks or formulas may change, so review it before relying on it.

Follow the instructions included with your product, choose the paper size stated in the file, and check the print preview before printing all pages.

You may use them for your own personal planning or internal work, print working copies and save completed copies for your own use. Please don't resell, redistribute, publicly share, give away or sublicense the files or templates, give them to clients, or claim the original work as your own. Some products state their own permissions; follow those. Full details: Use permissions.

Refund requests are reviewed individually. If your download is missing, a file is damaged, or a product doesn't match its description, contact us with your order number. We'll work with you on a solution, which may include download help, a replacement file or a refund. You can also contact us about a duplicate purchase or an incorrect charge. This doesn't limit your rights under applicable consumer law. See our Refund policy.

Use our Contact page. Include your order number, the product name and a short description of the issue. For a file that won't open, tell us which device and browser you are using. Please never send passwords or payment-card details.