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Download help

For missing downloads, damaged files, duplicate purchases, incorrect charges or other problems, please use our support form. Requests are reviewed individually.

Contact Creator Supply Co. (opens in a new tab)

The support form is the way to reach us for product or download help.

Please include

  • Your order number
  • Which download it's about and what went wrong (for example, the error message you saw)

Never send passwords or card details through the support form.

See also: How downloads work · Refunds & download support